Madasafish

Our View

Madasafish were established in April 2001 as part of the BrightView Group. The Brightview Group are currently one of the UK’s largest consumer internet groups and are fully owned by BT plc.

Their approach is straightforward and friendly. There are no hidden costs or clauses with Madasafish, and their uncomplicated and frank attitude toward customers has made them a hit in recent years. In our opinion, you’d struggle to find an ISP who are easier to deal with. Madasafish are ideal if you’re looking for a low-cost, no nonsense broadband service.

Packages

• Pay As You Go: Madasafish offer a contract-free, pay as you go broadband service for light and occasional users who already have a BT phone line, modem, and PC. Prices are simply 1p a minute for use during evening and weekends and 3p a minute during the day.
• MAX – £9.65 for 6 months and £14.65 a month thereafter. 5GB data allowance.
• MAX Plus – £19.45 for 6 months and £25.45 a month thereafter. 20GB data allowance.
• MAX Premier – £25.35 for 6 months and £29.35 a month thereafter. 50GB data allowance.

MAX, MAX Plus, and MAX Premier plans all come with the following features: 8MB connection speed, unlimited email addresses, virus protection, spam filtering and BullGuard Security Suite, Webmail access to your Madasafish email account worldwide, 100MB of webspace for your own website, and access to over 100,000 newsgroups.

Any of the three packages can be taken if you already have a BT line. However, all customers have the option to switch their line rental to Madasafish for £9.75 a month and choose one of their 2 talk plans:

• Talk Free: FREE. Unlimited free evening and weekend calls to UK landlines.
• Talk Anytime: £5.90 a month. Unlimited calls to UK landlines at any time.

Both Talk plans include free calls to other Madasafish users and 5% off calls to 5 preselected numbers with “Favourite Five”
Reputation

The Madasafish policy is to offer customers a straightforward and honest service. Their prices all include VAT and they are entirely forthright when explaining what their packages involve. This has made them extremely popular with existing and potential customers.

Madasafish pride themselves on being members of both the ISPA and the IWF. The ISPA UK (Internet Service Providers’ Association) is the UK’s Trade Association for Internet Service Providers. As a member, Madasafish are obliged to abide by the ISPA Code of good business practice – a reassuring fact for customers.

The IWF (Internet Watch Foundation) works in conjunction with police, government, ISPs, mobile operators and several other communication sectors to minimize illegal online activity. The IWF is in operation worldwide, and Madasfish pride themselves on being a member and adhering to responsible provision of broadband services.

Customer Services

Madasafish offer a contact email address for both customer care and non-customer enquiries. They aim to respond to all queries within 24 hours. They also have a helpline available 7 days a week, in operation between 8am and 8pm, and charged at a reasonable 4 pence per minute.

Technical support is available in the form of the Madasafish Help & Support pages. However, a 24/7 technical support line is available if necessary.