PlusNet

Packages
Residential:

• Option 1: £9.75 a month. 2GB data allowance. Free router. Rolling monthly contract.
• Option 2: £14.65 a month. 15GB data allowance. Free wireless router. Rolling monthly contract.
• Option 3: £19.55 a month. 30GB data allowance. Free wireless router. Rolling monthly contract.
• Essential: £16.65 a month . 1GB data allowance and home phone plan. Line rental, free weekend UK landline calls and calls to other PlusNet customers are included in the price. 12 month contract

Business:

• Teleworker: Ideal for 1 or 2 business users. £13.61 a month. 2GB monthly data allowance. 240 minutes of VoIP calls.
• Small Business: Ideal for 1-9 business users. £19.99 a month. 2GB monthly data allowance. 360 minutes of VoIP calls.
• Business +: Ideal for 10+ business users. £34.99 a month. Unlimited monthly data allowance. 480 minutes of VoIP calls.

All PlusNet’s business broadband packages include unlimited email addresses, 8MB download speeds, webspace, domain names and email anti-virus and anti-spam.

Reputation:

PlusNet have quickly become a well respected and reliable broadband provider. This is reflected largely in their extensive collection of broadband awards. These include Best Broadband Provider in the UK 2008 from Broadband Choices and Best Consumer ISP Award 2008 from the ISPA. Much of the positive feedback for PlusNet has originated from their helpful attitude toward consumers. This is reflected in their honesty with regard to upfront data limits, their flexibility with regard to rolling one month contracts, and customer interaction via their community site.

Customer Services

PlusNet pride themselves on the support they give their customers. Their website offers a comprehensive selection of common question and answers, as well as the option to ask a question on a topic and have a member of the PlusNet team get back to you. The member centre allows customers to manage their details and billing online, and the community site encourages provider/consumer interaction to help improve the quality of PlusNet’s services. Award-winning UK based customer telephone support is available 24/7 for those that require one on one help, and 95% of all calls will be answered within one minute.

Our View

Since being established in 1997, PlusNet has grown into a large, respectable broadband provider, now supplying over 200,000 customers with broadband. PlusNet aren’t your average ISP, they pride themselves on not offering misleading packages to their customers with “unlimited” broadband that is essentially capped by a fair usage policy. Instead, they offer clear, fixed usage plans. The idea is for the customer to decide what’s best for them.
PlusNet have recently introduced a unique system called their “community site.” This allows customers to interact directly with PlusNet and other customers via forums and chat functions. In our opinion, this makes PlusNet one of the few broadband providers who are genuinely in tune with their customers’ needs. PlusNet’s individual approach is, therefore, worth looking into for those looking to purchase a broadband package.